-
Currently Reading
'Customer Service' Category
-
What To Do About An Unhappy Customer
Posted by Brian E. Satterlee on June 14, 2010With unhappy customers, you can take the attitude that not everyone is going to be happy or you can do something about it. An unhappy customer may be just somebody trying to take advantage of you or could be the symptom of a problem, and your job is to first determine which it is.
Listen and [...] -
5 Things Not To Do When You’re In Business
Posted by Brian E. Satterlee on May 3, 2010Here are the top 5 things not to do when you’re running a business:
1. Let your ego run away with you
They say that power corrupts, and absolute power corrupts absolutely. If you’re making $10,000 a month and your business is growing, you feel quite a bit of power. That can lead to an inflated ego. [...] -
A Big Mistake Most Internet Companies Make – Video Thursday
Posted by Brian E. Satterlee on March 11, 2010Here is Bob Parsons making sense yet again talking about the biggest mistake internet companies make. Bob Parsons is owner of GoDaddy.com. This video includes a GoDaddy commercial.
-
How To Achieve Customer Service Excellence
Posted by Brian E. Satterlee on January 15, 2010What does customer service excellence get you? It gets you what we call customer retention and hopefully word-of-mouth advertising. Customer retention means that the customer will buy from you again when they are ready to reorder, or when they want to buy other products that you sell. A new customer costs money or time to [...]
-
How To Create More Demand
Posted by Brian E. Satterlee on December 22, 2009You have a winning product and you have a great sales presentation, why are orders only trickling in? It could be many different factors, and you will have to consider each one and possibly experiment a bit before you come up with the right answer:
1. Your expectations are out of whack
Perhaps you have good sales [...]